Community manager

VicMan is an international group of companies specializing in developing software solutions both for end users and corporate licensors.

We’re looking for an initiative, results-oriented and data-driven Community Manager to build meaningful and authentic relationships with our users and facilitate the organic reach for our products.

Your primary focus will be at the intersection of community and product, so you should deeply understand the real processes and business goals behind community management.

This role includes both strategic and operational ownership, so you will not only develop our community program, but also deliver on it.

Responsibilities:

• Define our community strategy and goals to support business objectives
• Develop and execute initiatives to increase community membership and engagement
• Gather, evaluate and implement user feedback to optimize the community experience
• Provide feedback on data, insights, analytics, trends and values of the community based on research and monitoring
• Understand and communicate market opportunities, needs and priorities to the cross-functional team to adjust the product roadmap.
• Engage with the community, initiate and organize positive community activity through discussions, reduce the negative vibes and provide product support and guidance on air.
• Identify, cultivate and manage relationships with super-users and advocate their voice to the team.
• Create new and engaging content for various social and marketing channels, including community forums, blogs, email campaigns and social media outlets (primarily Twitter and Facebook)
• Produce blog posts that will advocate for product priorities and intrigue readers
• Manage translation and localization workflows

Requirements:

• 2+ years strategic, creative and hands-on experience building and scaling online communites and their processes, ideally in a fast-paced growth environment
• Knowledge and understanding of social media platforms and their users
• 1 year min. experience writing/managing a company blog and social media channels for a brand/product
• Strong understanding of determining, monitoring and adjusting success metrics based on community needs and product growth vector.
• Experience with email marketing software and social media monitoring tools
• Great verbal and written communication skills
• Fluent English (Spanish is also very welcomed)

You are:

• Live and breathe all things social media
• Empathetic and nice with people
• Passionate about web and tech startups and eager to study their cases
• Creative, analytical and agile problem solver
• Use data to back your intuition
• Organized and like to create structure when it’s lacking
• Ready to take on the initiative and responsibility
• A hands-on person able to work independently and have excellent time-management skills to meet tight deadlines
• Comfortable working in a fast-paced startup environment
• Self-motivated to learn and grow your skills

What we offer:

• Challenging work on long-term projects with a friendly product team
• Opportunity of strong growth
• Worthy salary (depending on the skills)
• Comfortable office near Pechersk station
• Coffee/tea/cookies/fruits provided free by the company
• Flexible schedule (Monday-Friday, 8 hours per day)
• 24 days paid vacation
• Corporate events and celebrations

If you lack some skills, but feel that you can work hard to improve your work as fast as possible, we’d be happy to contact you!